I had a wish. There was something I wanted to do, very much. It was something I had never done before, at least not in as big a way as I imagined it in my mind. I wanted to lead the National Anthem in front of a crowd. Like most US citizens, I have sung … Read more
When I was a new department manager for JCPenney, I went to a week-long off-site training which was the culmination of an 18-month management training program. I still use much of what I learned in that training today. One of the best lessons was on service vs. selling. The trainer used an example of a … Read more