Attracting and Retaining the Best People

The skills that help someone get promoted to a management role, or the skills that an entrepreneur uses to build and run a successful business, are often skills that are tied specifically to their profession. In the retail industry, people who are great in sales, or have exceptional merchandising skills, often find themselves promoted into … Read more

People & Culture Must Be A Retailer’s Top Priorities

Brick-and-mortar retailers have been challenged over the past decade or so to innovate, adapt, or face the inevitable death of being a dinosaur. As consumers have become comfortable with shopping for their wants and needs online, the fate of brick-and-mortar retailers has been on uncertain ground. With what has been happening in the first half … Read more

Stupid Brick-and-Mortar Mistakes to Avoid – Failing to Invest in Your People

investing in your people and employees is proven to increase your bottom-line and satisfaction

Managing a retail organization is challenging. When looking at the P&L, the eye often gets drawn to those big line items, one of the biggest often being store labor. It’s tempting to set an expectation to save a percent or two on the labor budget. It‘s a big number, so even though the percent is … Read more

If It’s Lonely At The Top, You’re Doing It Wrong

When I was first promoted to the role of President and CEO, I became very familiar with the phrase “It’s lonely at the top.” Anyone who has made the move from the role of a worker on the team, to be the one in charge of the team, knows it can be a challenging transition. … Read more